Here is a comprehensive Privacy Policy template customized for rtisan.ng.
Last Updated: August 17, 2026
RTISAN NIGERIA Rtisan we operates the website rtisan.ng and related mobile applications or services . This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Platform to connect artisan service providers with customers in Nigeria.
Please read this Privacy Policy carefully. By accessing or using rtisan.ng, you acknowledge that you have read, understood, and agree to the collection and use of your information in accordance with this policy and the Nigeria Data Protection Act (NDPA) 2023.
1. Information We Collect
We collect several types of information to provide, improve, and secure our services:
- Personal Identification Data: Name, email address, phone number, physical address/location, government-issued identification (for artisan verification, e.g., NIN, Driver’s License, or Voter’s Card), and profile pictures.
- Business & Service Information (For Artisans): Skills, portfolio photos/videos, work history, pricing, and business registration details (if applicable).
- Payment & Transaction Data: Billing details, transaction logs, and payout bank account information. Note: Sensitive payment card details are processed directly by licensed payment processors (e.g., Paystack, Flutterwave) and are not stored on our servers.
- Location Data: Precise or approximate geolocation from your device to match customers with nearby artisans, with your consent.
- Usage & Technical Data: IP address, browser type, device information, operating system, and interaction logs (pages viewed, time spent, search queries).
- Communications: Records and content of messages, reviews, ratings, and customer support inquiries sent through the Platform.
2. How We Use Your Information
We process your personal information for the following lawful purposes:
- Service Delivery: Matching customers with local artisans, scheduling jobs, and processing transactions.
- Verification & Safety: Verifying the identities and credentials of artisans to maintain trust and security across the Platform.
- Communication: Sending booking confirmations, service updates, administrative alerts, and responding to support requests.
- Marketing & Promotions: Sending promotional materials, newsletters, or special offers (you can opt out at any time).
- Platform Improvement: Analyzing usage trends to optimize user experience, troubleshoot technical issues, and develop new features.
- Compliance & Legal Obligations: Enforcing our Terms of Service, preventing fraud, and complying with applicable Nigerian laws and regulatory requirements.
3. Legal Basis for Processing
Under the NDPA 2023, we rely on the following legal grounds to process your personal data:
- Consent: When you give clear approval to process your data for a specific purpose (e.g., location tracking or marketing).
- Contractual Necessity: When processing is necessary to fulfill our agreement with you (e.g., booking a service).
- Legal Obligation: When required to comply with Nigerian laws or law enforcement requests.
- Legitimate Interests: To protect our Platform against fraud, improve operations, and secure our services.
4. Sharing & Disclosure of Information
We do not sell your personal data. We share your information only under the following circumstances:
- Between Users: Customer contact details and job locations are shared with the assigned artisan; artisan profiles, ratings, and portfolios are visible to prospective customers.
- Third-Party Service Providers: Verified vendors who assist with identity verification, SMS delivery, cloud hosting, payment processing, and analytics.
- Legal Requirements: When required by law, court order, or governmental authorities operating under valid legal jurisdiction in Nigeria.
- Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality protections.
5. Data Security & Retention
- Security: We employ technical and organizational measures (including SSL encryption, access controls, and secure servers) to protect your personal data against unauthorized access, loss, or alteration.
- Retention: We retain personal information for as long as your account remains active or as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax requirements, or resolve disputes.
6. Your Rights Under NDPA 2023
As a user residing in Nigeria, you have specific rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal retention obligations.
- Right to Restrict or Object: Object to or restrict the processing of your data under certain conditions.
- Right to Data Portability: Request transfer of your data to another service provider in a structured format.
- Right to Withdraw Consent: Withdraw consent previously granted for data processing at any time.
To exercise any of these rights, please contact our Data Protection Officer (DPO) using the details below.
7. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance navigation, analyze site traffic, and personalize content. You can manage cookie preferences through your web browser settings. Disabling essential cookies may limit your ability to use certain features of the Platform.
8. Third-Party Links
Our Platform may contain links to external sites or services not operated by Rtisan. We are not responsible for the privacy practices, content, or policies of third-party websites.
9. Children’s Privacy
rtisan.ng is intended for users who are at least 18 years of age. We do not knowingly collect or solicit personal data from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will delete it immediately.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.
11. Contact Us & Data Protection Complaints
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:
Address: Abuja|Nigeria
Data Protection Officer (DPO): privacy@rtisan.ng
General Enquiries: support@rtisan.ng
Official Website: rtisan.ng