Standard policies for Nigerian artisan and service platforms typically follow these key principles:
1. Cancellations & Pre-Service Refunds
- Before Artisan Dispatch / Work Begins: Full or partial refunds are usually processed if a job request or booking is canceled before the artisan has been dispatched or materials have been purchased.
- After Dispatch / Work Commences: Administrative fees or transport cost deductions often apply if cancellation occurs after the artisan is en route or on-site.
2. Service Issues & Quality Disputes
- Defective or Incomplete Work: Refunds or free re-work are generally contingent on reporting the issue within a specific window (typically within 24 to 48 hours of service completion).
- Investigation Period: Service platforms usually inspect or review proof (e.g., photos, videos, or site visits) before approving a refund or issuing store credit.
3. Custom Products & Special Orders
- For platforms offering custom-made crafts or tailored products, sales are generally final, and refunds are not issued for change of mind once production has started.
Contact us at rtisan@rtisan.ng for questions related to refunds and returns.